Thank you for visiting and shopping at VALLEVA. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
We usually ship all our products within 48 hours after receiving the order. We use express shipping to make sure your product gets to you as quickly as possible.
Every effort is made to ensure your products arrive in a timely fashion, although rarely, errors can arise and we ask that you kindly allow up to two weeks for your order to be delivered.
Should you not receive your order in that period please contact us on firstname.lastname@example.org or email@example.com.
We provide free international express shipping for all of our customers that reach a certain order value.
For smaller order values, Shipping charges are calculated according the shipping zones, however, we always split the shipping cost with our costumers and pay half.
The shipping period varies from 4 business days to 10 business days for orders in Europe, NORTH AMERICA and GCC depending on your city.
For orders in Asia, south America and African countries other than Morocco, the delivery can take up to 10 business days.
In Morocco, orders are usually delivered in the same businesses day if you are located in Tangier, Casablanca or Agadir, for other cities, delivery period varies from next business day to 3 business days.
We use Aramex Express shipping or UPS / DHL as our global shipping partner. Each shipment will be accompanied by a tracking number and will be delivered right to your door step. We ensure that you receive your orders as quickly as possible.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.
Customs, Duties and Taxes
VALLEVA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
VALLEVA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Read all about our Return/Refund Policy