If you find yourself dissatisfied or required to change your purchase in some way, you are entitled to request a refund.
VALLEVA is able to refund merchandise purchases within 30 days of delivery. In order to be a valid return, the product must be sent back to VALLEVA in its original package. There must be no signs of use, abuse or misuse of any kind. The ordered product must be returned to us by Registered Mail.
Once the product has been deemed an eligible return, VALLEVA will refund the customer the funding spent on the returned products minus shipping and packaging. We advise you to make every reasonable effort to ensure the delivery of the returned goods. If the refund request is approved, the funds will be distributed to the User within 30 days of the refund request. Any item deemed unsuitable for resale due to different packaging, misuse, alterations or damage will not be accepted by VALLEVA and will be returned to the customer. You may be required to pay duties, taxes and other applicable fees during the exchange process, and said exchange depends on the available stock at VALLEVA.
If you have benefited from our complimentary free shipping, you will still be charged a shipping fee + restocking fee of US$ 10 (or equivalent in your local currency) at the time we refund your payment.
We are happy to exchange or refund faulty products provided that we are formally informed by an e-mail within 30 days of receiving the items. However, the exchange process can take up to 30 days. In the event of a faulty product or shipment, we will cover the shipping costs.
For correspondence please email us at email@example.com or firstname.lastname@example.org